Terms & Conditions

  1. Terms of Service for the Kalkaara Website and/or Mobile Apps:

This document serves as the Terms of Service governing the use of the Kalkaara website and/or mobile applications ("the Platform"). The Platform is operated by Kalkaara, a provider of home products.

GENERAL

Pursuant to the Information Technology Act, 2000, this document constitutes an electronic record. Being generated by a computer system, it does not necessitate physical or digital signatures. The publication of this document complies with Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011, which mandates the publication of rules and regulations, privacy policy, and Terms of Use for accessing or using www.kalkaara.com.

(a) The domain name www.kalkaara.com ("the Website") is owned by Kalkaara, with its registered office at E-210, Krishna Apra Royal Plaza, Alpha Road, Alpha – 1 Commercial Belt, Greater Noida, Gautambuddha Nagar, Uttar Pradesh, 201308.

(b) In these Terms of Use, "you" or "user" refers to any natural or legal person who has agreed to become a buyer on the Website and orders goods and services by providing registration data. The term "Kalkaara," "we," or "us" refers to the Company. The headings in this Agreement are for organizational purposes only and have no legal or contractual significance.

(c) Your use of the Website signifies your agreement to these terms and any referenced policies. By continuing to use the Platform, you agree to be bound by all applicable rules, guidelines, policies, terms, and conditions.

(d) We reserve the right to modify the terms of service without prior notice. It is your responsibility to periodically review the terms. Your continued use of the Platform constitutes acceptance of any amendments. Subject to your compliance with these Terms of Use, we grant you a limited privilege to use the Platform.

By accessing, browsing, or using the Platform, you agree to all the terms and conditions outlined in these Terms of Use. Please read them carefully before proceeding. By accepting these Terms of Use, you also agree to be bound by Kalkaara’s Policies, including but not limited to the Privacy Policy and Return and Shipping Policy, as amended from time to time (available at www.Kalkaara.com).

 

ABOUT US

We facilitate online orders, process payments, and deliver products to users' doorsteps. All orders are subject to product availability, delivery capacity, and acceptance by Kalkaara.

1. MEMBERSHIP

Access to this Platform is available only to individuals aged 18 and above, excluding those "Incompetent to Contract" such as insolvents. Minors may use the Platform through their legal guardians. We reserve the right to cancel orders placed by minors.

2. YOUR REGISTRATION OBLIGATIONS

By using the Platform, you agree to maintain the confidentiality of your login credentials and be responsible for all activities conducted under your account. Providing untrue, inaccurate, or incomplete information may result in suspension or termination of your membership.

3. COMMUNICATIONS

You must provide Kalkaara with your email and/or mobile number when placing orders. By using the Platform, you consent to receive communications, including calls and SMS, from us for various purposes, including marketing. You may opt out of these communications by contacting us or following the instructions provided.

4. DISPUTE RESOLUTION

The creation, interpretation, and execution of this Agreement, along with any disputes arising from it, shall be governed by the laws, rules, and regulations of India. Any actions or disputes shall exclusively fall under the jurisdiction of the courts situated in Noida. By using this Platform, you agree to submit to the jurisdiction of such courts.

5. COVENANTS

  • All commercial and contractual terms are agreed upon between you and Kalkaara. These terms include, but are not limited to, pricing, shipping costs, payment methods, delivery dates, warranties, and after-sales services.
  • Kalkaara is not liable for delays resulting from out-of-stock, unavailable, or back-ordered products.
  • You agree to the terms and conditions of delivery, payment, insurance, etc.

Disclaimer: Prices displayed on the Website/Application may be inaccurate due to technical errors or typographical mistakes. In such cases, Kalkaara reserves the right to cancel such orders.

  • You indemnify and release Kalkaara, its officers, and representatives from any costs, damages, liabilities, or consequences resulting from actions by other users of the Platform, and waive any claims under applicable law.
  • Refunds will be issued through the original payment method. Upon receipt of a refund request, we will process it within 7 business days. We reserve the right to block users who place false orders.
  1.  CHARGES

There is no membership fee for buyers on the Platform. Browsing the Website is free of charge. Kalkaara may change its fee policy and introduce new products/services at its discretion. Changes to the fee policy will be posted on the Website and will take effect immediately.

7. USER OBLIGATIONS

You have limited rights as a user of this Platform. You agree not to copy, modify, distribute, reverse engineer, or sell any information or software obtained from the Website/Application without prior permission. You agree not to access the Website/Application through unauthorized means or engage in disruptive activities.

7.1 You agree not to post offensive material or engage in activities that violate applicable laws. This includes not abusing, harassing, or threatening others, not interfering with access to the Platform, not impersonating others, and not posting unlawful or harmful content. You also agree not to infringe on the rights of others or disrupt the security of the Website/Application.

7.2 In areas where posting/uploading data is permitted, you agree to ensure that the material complies with applicable laws and is not offensive. You also agree not to upload files containing viruses or infringing on the rights of others. Multiple accounts are not allowed, and payment methods may change without prior notice.

 

You are prohibited from engaging in advertising or solicitation to other users of the Website for buying or selling products or services, including those related to those displayed on the Website or related to us. Transmitting chain letters or unsolicited commercial or junk email to other users via the Website is not allowed. Using any information obtained from the Website to harass, abuse, or harm another person, or to contact, advertise to, solicit, or sell to another person without our prior explicit consent, violates these Terms of Use. We reserve the right to disclose any information about you to law enforcement or other government officials if we, in our sole discretion, believe it necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those involving personal injury. We reserve the right to remove or edit any content that, in our sole discretion, violates, or is alleged to violate, any applicable law or either the spirit or letter of these Terms of Use. However, you are solely responsible for the content of the materials you post on the Website and in your private messages. In no event shall Kalkaara assume or have any responsibility or liability for any Content posted or for any claims, damages, or losses resulting from the use of Content and/or appearance of Content on the Website. You represent and warrant that you have all necessary rights in the Content you provide and that such Content shall not infringe any proprietary or other rights of third parties or contain any libelous, tortuous, or otherwise unlawful information.

Contents Posted on the Site: Kalkaara is only liable for the content posted by it on the Website and bears no responsibility for any other content posted by any user or third party. Except as expressly provided in these Terms of Use, no part of the Website and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, or distributed in any way (including "mirroring") to any other computer, server, Website, or other medium for publication or distribution or for any commercial enterprise without Kalkaara’s express prior written consent. You may use information on the products and services made available on the Website for downloading, provided that you (1) do not remove any proprietary notice language in all copies of such documents, (2) use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media, (3) make no modifications to any such information, and (4) do not make any additional representations or warranties relating to such documents.

You shall be responsible for any notes, messages, emails, billboard postings, photos, drawings, profiles, opinions, ideas, images, videos, audio files, or other materials or information posted or transmitted to the Website (collectively, "Content"). Such Content will become our property, and you grant us worldwide, perpetual, and transferable rights in such Content. We shall be entitled to use the Content or any of its elements for any type of use forever, including but not limited to promotional and advertising purposes and in any media whether now known or hereafter devised, including the creation of derivative works that may include the Content you provide. You agree that any Content you post may be used by us, consistent with our Privacy Policy and Rules of Conduct on Site as mentioned herein, and you are not entitled to any payment or other compensation for such use.

Privacy: We consider protection of your privacy a very important principle. We understand that you and your personal information are among our most important assets. We store and process your information, including sensitive financial information collected, if any, on computers that may be protected by physical as well as reasonable technological security measures and procedures in accordance with the Information Technology Act 2000 and Rules thereunder. Our current Privacy Policy is available at Privacy. If you object to your Information being transferred or used in this way, please do not use this Website. We may share personal information with our other corporate entities and affiliates, and they may market to you as a result of such sharing unless you explicitly opt-out. We may disclose personal information to third parties as required to provide you access to our services, to comply with our legal obligations, to enforce our user Agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our services. We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent. We may also disclose personal information if required by law or in good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process, or to law enforcement offices, third party rights owners, or others in good faith belief that such disclosure is reasonably necessary to enforce our Terms or Privacy Policy, responding to claims that an advertisement, posting, or other content violates the rights of a third party, or protect the rights, property or personal safety of our users or the general public. We and our affiliates may share some of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this Privacy Policy with respect to your personal information.

Disclaimer of Warranties and Liability: This Website, all the materials and products (including but not limited to software) and services, included on or otherwise made available to you through this site are provided on "as is" and "as available" basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the foregoing paragraph, Kalkaara does not warrant that this Website will be constantly available, or available at all; or that the information on this Website is complete, true, accurate, or non-misleading. Kalkaara will not be liable to you in any way or in relation to the Contents of, or use of, or otherwise in connection with, the Website. Kalkaara does not warrant that this site; information, Content, materials, product (including software) or services included on or otherwise made available to you through the Website; their servers; or electronic communication sent from us are free of viruses or other harmful components. Nothing on the Website constitutes, or is meant to constitute, advice of any kind. All the products sold on the Website are governed by different state laws, and if the seller is unable to deliver such products due to implications of different state laws, the seller will return or will give credit for the amount (if any) received in advance by the seller from the sale of such product that could not be delivered to you. You will be required to enter a valid phone number while placing an order on the Website. By registering your phone number with us, you consent to be contacted by us via phone calls and/or SMS notifications, in case of any order or shipment or delivery related updates.

Payment

When utilizing any of the available payment methods on the website, we shall not be held responsible or assume liability for any loss or damage, whether directly or indirectly, due to:

  1. Lack of authorization for any transaction/s.
  2. Exceeding the preset limit agreed upon by you and the respective bank/s.
  3. Payment issues arising from the transaction.
  4. Decline of transaction for any other reason/s.

Before shipping or delivering your order, we may request supporting documents (such as government-issued ID and address proof) to verify the ownership of the payment instrument used for your purchase. This is done to ensure a safe online shopping environment for all our users.

Furthermore:

  1. Transactions, Transaction Price, and all commercial terms such as delivery and dispatch of products/services are governed by principal-to-principal bipartite contractual obligations between the buyer and seller. The payment facility is merely utilized by the buyer and seller to facilitate the completion of the transaction. Kalkaara is not liable for non-delivery, non-receipt, non-payment, damage, breach of representations and warranties, or fraud regarding the products/services listed on the website.
  2. You have authorized Kalkaara or its service providers to electronically collect, process, facilitate, and remit payments and/or the Transaction Price between users.
  3. The payment facility provided by Kalkaara is not a banking or financial service but a facilitator for electronic, automated online payment, including cash on delivery. Kalkaara is not acting as a trustee or in a fiduciary capacity concerning the Transaction or Transaction Price.
  4. Kalkaara reserves the right to impose limits on the number of transactions or Transaction Price received from individual buyers and may refuse to process transactions exceeding such limit.
  5. Kalkaara reserves the right to refuse to process transactions by buyers with a history of questionable charges or breaches of agreements or laws.
  6. Kalkaara may conduct checks before approving the receipt of the Transaction Price for security reasons. If Kalkaara is unsatisfied with the credibility or genuineness of the Transaction/Transaction Price, it reserves the right to reject it.
  7. Kalkaara may delay notifying payment confirmation or hold Transaction Price for suspicious activities or at the request of law enforcement officials.
  8. Kalkaara will not be liable for damages resulting from the non-processing or delay of a Transaction/Transaction Price beyond its control.

Compliance with Laws:

Buyers and sellers must comply with all applicable laws, including but not limited to the Foreign Exchange Management Act, Customs Act, Information Technology Act, Prevention of Money Laundering Act, Foreign Contribution Regulation Act, and Income Tax Act.

  1. Data Provided by Us:

8.1 From time to time, our team may post comments or articles. These are the Intellectual Property of the Company, and you are prohibited from reproducing, publishing, or altering them. We take care to ensure the accuracy of data provided on our website but are not liable for system errors or false data generated by users. We are not responsible for external websites linked to ours and advise users to proceed at their own risk.

  1. Trademark, Copyright, and Restriction:

All material on the website is protected by copyrights, trademarks, and other intellectual property rights. Unauthorized use of this material is prohibited, and any commercial use requires prior written consent.

  1. Indemnity:

You agree to defend, indemnify, and hold harmless Kalkaara and its affiliates from any claims, damages, or expenses arising from your use of the website/service or violation of these Terms.

  1. Termination and Limitation of Service:

Kalkaara may establish limits on service use and has the right to delete or deactivate accounts or content, without notice, for any reason, including violation of these Terms.

  1. Force Majeure:

In the event of a force majeure act, parties may be relieved of their responsibilities under these terms at the discretion of Kalkaara. Accounts and dues will be settled accordingly.

  1. Customer Delight Manager:

For any issues regarding the website or service/order, contact our Customer Delight Team:

Name: Samiksha Sahu

Email: care@kalkaara.com